Frequently Asked Questions

How Long Does It take For My Product To Ship?

Products are shipped within 1-2 business days. The estimated shipping time may vary depending on location and may also be affected by holidays.

Estimated Shipping Time

U.S. Orders: 3 – 7 business days

International Orders: 7 – 14 business days

Do You Ship Internationally?

Yes.

What Is The Cost Of Shipping And Handling?

All U.S. and International orders currently have a shipping and handling rate of only $2.95.

How Is My Product Delivered?

Once you complete your order, you will receive login details to access our exclusive members area. You will immediately be able to login to access each of the Instructional videos and be able to download the eBook. The DVD will be shipped seperately. The eBook is also saved on the DVD and can be copied to your computer by sticking the DVD into your PC.

Do You Offer A Hard Copy Of The eBook?

No. We only provide the eBook in digital format to keep the cost of our course as low as possible for our customers. Some customers have chosen to print out the eBook from their printer or have had it printed at their local copy center.

How Difficult Is It To Learn How To Make Hair Bows?

Learning how to make hair bows with our instructional course is quick and easy! Our course is designed to walk you through each step of the creation process, regardless of your experience or skills. On average, it takes approximately 5 to 10 minutes to make most types of hair bows.

Do You Offer Ongoing Support?

If you have any questions regarding our products or need assistance with the instructional course, you may contact us anytime at support@123craft.com. We will do our best to answer your questions in a timely manner.

Do You Provide The Course In Any Other Language?

We do not currently offer the course in any other language.

Do You Offer A Guarantee?

If you are not 100% satisfied with our product, we will give you your money back – no questions asked.

In order to get a refund, simply ship back the DVD, and we will refund you 100% of the product cost minus shipping/handling. All refunds will be submitted within 2 days of receiving the returned product. For any questions regarding our return policy, please email us at support@123craft.com.

Can’t Find Your Answer Here?

If you cannot find the answer to your question here, please contact us at support@123craft.com. You may also click on the “Contact Us” tab at the top of the page and fill out our contact form. We will do our best to respond to your questions within 24 hours.